FAQ
Most frequent questions and answers
What is TOFFIMELT's return policy?
Because candy is perishable, we are not able to accept returns.
Can I cancel or change my order?
An order cannot be cancelled or changed after two hours have passed since the order was placed.
Help, my shipping address is wrong!
Send us a note at [email protected], WhatsApp +962 79 8262 750, or call the same number with your order number.
Help, I forgot to include a gift note!
Please contact us at [email protected] and we can add it to your order. Gift wrap and handwritten notes cost a little extra.
How do I redeem a promo code?
Enter the code on the cart or checkout page and click Apply. Only one promo code may be used at a time. WELCOME10 is 10% off when your subtotal meets the minimum.
Help, I forgot to add my promo code!
Contact [email protected] with your order number within 24 hours of placing your order.
Help, my promo code isn't working.
Check that your subtotal meets the minimum threshold and that the code is still valid. Contact [email protected] for help.
